Please read these Terms and Conditions ("Terms") carefully before using the Classic Movers website or our moving, packing, storage, and relocation services (the "Services").
These Terms constitute a legally binding agreement between you ("you," "your") and Classic Movers ("we," "us," "our"). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.
1. Our Services
Classic Movers provides residential, apartment, villa, office, furniture, local, and international moving and packing services, along with storage solutions, across Dubai and the wider UAE. The specific scope of services for your move (e.g., packing, dismantling, transport, storage, unpacking) will be confirmed in your quote or booking confirmation.
2. Quotes and Bookings
- Quotes provided via the Site, phone, WhatsApp, or email are estimates based on the information you provide (property size, inventory, access conditions, distance, and any special requirements).
- Final pricing may vary if the actual volume, access conditions (e.g., stairs, lift availability, loading bay restrictions, building permit requirements), or scope of work differs from what was disclosed at the time of quoting.
- A booking is confirmed only once accepted by Classic Movers, whether through written confirmation, verbal confirmation, or payment of any required deposit.
- We reserve the right to decline or cancel a booking at our discretion, including where items to be moved are illegal, hazardous, or otherwise unsuitable for transport.
3. Customer Responsibilities
You agree to:
- Provide accurate information about the nature, quantity, weight, and condition of items to be moved
- Disclose any items of high value, fragility, or special handling requirements (e.g., antiques, artwork, electronics, pianos) in advance
- Obtain any required building permits, move-in/move-out approvals, or lift bookings, unless you have specifically engaged us to arrange these on your behalf
- Ensure someone authorized is present (or reachable) at both the pickup and delivery locations during the scheduled move window
- Not include prohibited, illegal, hazardous, flammable, or perishable items in the move
- Settle payment in accordance with the agreed terms
4. Prohibited Items
Unless otherwise agreed in writing, we do not transport:
- Flammable, explosive, or hazardous materials (e.g., gas cylinders, chemicals, fireworks, ammunition)
- Illegal substances or contraband
- Live animals or plants
- Perishable food items
- Cash, jewelry, or other highly valuable/irreplaceable items, unless specifically declared and agreed in advance
Classic Movers accepts no liability for loss or damage arising from undeclared prohibited items.
5. Pricing and Payment
- Prices are quoted in UAE Dirhams (AED) unless stated otherwise.
- Payment terms (e.g., deposit, full payment on completion, invoicing) will be confirmed at the time of booking.
- Additional charges may apply for: extra items not disclosed at quoting, additional stops, waiting time caused by the customer or building access delays, storage beyond the agreed period, or after-hours/weekend moves where applicable.
- We accept the payment methods specified at the time of booking (e.g., cash, bank transfer, card payment).
6. Cancellations and Rescheduling
- Cancellations or rescheduling requests should be made as early as possible.
- Cancellations made with less than 24 hours' notice before the scheduled move may be subject to a cancellation fee to cover crew and vehicle allocation, at our discretion.
- Any deposit paid may be non-refundable if cancellation occurs within the notice period specified in your booking confirmation.
- We will make reasonable efforts to accommodate rescheduling requests, subject to availability.
7. Liability and Insurance
- Classic Movers takes reasonable care in packing, handling, and transporting your belongings.
- We maintain insurance coverage as required by applicable UAE regulations; specific coverage details and any additional insurance options will be provided upon request or as part of your booking confirmation.
- Our liability for loss or damage is limited to items that were packed by our team (or declared and accepted for transport) and do not fall within the prohibited items listed in Section 4.
- We are not liable for damage to items self-packed by the customer (unless due to our negligence in handling), or items that were inherently fragile, defective, or improperly prepared prior to the move.
- Any claim for loss or damage must be reported in writing within 48 hours of delivery, accompanied by supporting evidence (e.g., photos).
- To the fullest extent permitted under UAE law, our total liability for any claim shall not exceed the total amount paid for the specific service giving rise to the claim, unless a higher liability limit has been separately agreed in writing.
8. Storage Services
- Where storage services are provided, goods are stored at your risk unless otherwise agreed, subject to the security and environmental conditions we maintain at our storage facility.
- Storage fees, minimum storage periods, and access/retrieval procedures will be set out in your storage agreement.
- Unpaid or overdue storage balances may result in restricted access to stored goods, subject to applicable UAE law.
9. Building Access, Permits, and Third-Party Requirements
Many buildings in Dubai (e.g., in JLT, JVC, Downtown Dubai, Business Bay, Palm Jumeirah) require move-in/move-out permits or service lift bookings arranged with building/facility management. Where we assist with these arrangements, we do so based on the information and access provided by the customer and building management, and we are not responsible for delays, denials, or restrictions imposed by third-party building management, homeowners' associations, or master developers (e.g., Emaar, Nakheel, DMCC). Any delay caused by building access restrictions, permit processing times, or third-party scheduling conflicts is outside our control and may affect the move timeline or incur additional charges.
10. Force Majeure
Classic Movers shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, government restrictions, road closures, traffic accidents, strikes, or other events of force majeure. In such cases, we will make reasonable efforts to reschedule the affected service as soon as practicable.
11. Website Use
- Content on the Site (text, images, logos, and design) is owned by or licensed to Classic Movers and may not be copied, reproduced, or used without our prior written consent.
- You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.
- We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or harmful components.
12. Reviews and Testimonials
By submitting a review or testimonial, you grant Classic Movers a non-exclusive, royalty-free right to publish and use that content (including your name, where provided) on our Site, Google Business Profile, and marketing materials, unless you request otherwise.
13. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by mandatory applicable law.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Site or our Services after changes are posted constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, please contact us:
Classic Movers
Office No. 106, Al Diyafa Shopping Center,
2nd December St, Al Bada'a, Al Satwa,
Dubai, UAE
Phone: +971 55 312 8493
Email: info@classicmovers.ae