This Privacy Policy explains how Classic Movers ("we," "us," "our," "Classic Movers") collects, uses, discloses, and protects information when you visit our website classicmovers.ae (the "Site") or use our moving, packing, storage, and relocation services (the "Services").
By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.
1. Information We Collect
1.1 Information You Provide to Us
We may collect information you voluntarily provide when you:
- Request a quote or fill out a contact form
- Book a moving, packing, or storage service
- Communicate with us via phone, WhatsApp, email, or live chat
- Subscribe to newsletters or promotional communications
- Leave a review or testimonial
This information may include:
- Full name
- Phone number
- Email address
- Pickup and delivery addresses (including building name, unit number)
- Move details (date, size of property, inventory of items)
- Payment and billing information (processed via secure third-party payment providers)
- Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third Parties
We may receive information about you from:
- Building management or facility teams (e.g., for lift booking or move-in permit coordination)
- Marketing and analytics platforms (e.g., Google Analytics, Meta/Facebook)
- Payment processors
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage moving, packing, and storage services
- Communicate with you about quotes, bookings, and service updates
- Process payments and issue invoices
- Coordinate with building management for permits, lift bookings, and access requirements
- Respond to inquiries, complaints, and customer support requests
- Send promotional offers and updates (only where you have opted in, and you may unsubscribe at any time)
- Improve our Site, Services, and customer experience
- Comply with legal obligations and enforce our Terms of Service
- Detect, prevent, and address fraud, security, or technical issues
3. Legal Basis for Processing
We process your personal data on the following grounds, consistent with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL):
- Performance of a contract — to provide the moving and packing services you request
- Consent — for marketing communications and non-essential cookies
- Legitimate interests — to improve our Services, prevent fraud, and maintain business records
- Legal obligation — to comply with applicable UAE laws and regulations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: third parties who assist with payment processing, SMS/WhatsApp communication, analytics, or IT hosting
- Building management / facility teams: where necessary to coordinate access, permits, or lift bookings for your move
- Legal and regulatory authorities: where required by law, court order, or to protect our legal rights
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
All third parties are required to handle your information securely and only for the purposes we specify.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic and usage patterns
- Support advertising and remarketing (e.g., Google Ads, Meta Pixel)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
Move-related records (e.g., invoices, inventories) may be retained for a period consistent with UAE commercial record-keeping requirements.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable UAE law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent to marketing communications at any time
- Object to certain processing of your data
To exercise these rights, contact us using the details in Section 12.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can remove it.
10. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Classic Movers
Office No. 106, Al Diyafa Shopping Center,
2nd December St, Al Bada'a, Al Satwa,
Dubai, UAE
Phone: +971 55 312 8493
Email: info@classicmovers.ae